In this episode, Brittany Bird @blondebybritt, owner of
@blondifystudio, discusses the growing trend of clients taking to
social media to criticize their hairdressers—whether justified or
not. Brittany recently faced a viral TikTok post from a client
upset about pricing, but thanks to her well-established systems,
she was able to post a detailed rebuttal that protected her
reputation. Together, Gerard and Brittany explore the importance of
having strong systems in place to safeguard your business against
online backlash and share tips on how to navigate the challenges of
social media.
About the Podcast
A weekly podcast that takes a deep dive into the minds of some of the most talented artists, educators, influencers, and leaders in the professional salon industry. Hosted by Gerard Scarpaci, Crafthairdresser and Co founder of Hairbrained